How Enterprises are Investing more in Communication Technology to support Remote Workers and improve Customer Service


The entire spectrum of what used to be described as “corporate life” has changed dramatically. Hallways filled with identical offices and dreary rows of desks are largely gone from the scene. Entire floors are no longer filled with drab-toned work cubicles. Employees of all ranks are being given the option of telecommuting in pursuit of their job with impressive results.

Marketing teams who work remotely drive up sales figures, as they meet with clients in a variety of settings. For those employees who have reached the upper levels of management, such an arrangement affords them the luxury of working from a home office and participating in conference calls using home based VOIP lines. Workers of lesser rank still benefit from such an arrangement, as working remotely grants them the once unheard notion of “flexible hours.”

Advantages of Remote Workers

Asking employees to work from outside the office on a part-time to full-time basis is an innovative method of cost cutting in the corporate world. There are a myriad of reasons for this, not the least of which include:

1. Corporations of all sizes save money from an operational standpoint.

Office space is expensive, so much so that many companies have had to relocate just to stay alive financially. In addition to the cost of buying or renting commercial real estate, employees require:

. Employee parking
. Heating, cooling and ventilation systems
. Internal and external communications, PBX systems, cable and satellite
. Furniture for offices, conference rooms, break rooms, lobbies and open areas
. Office supplies
. Water, coffee and snacks

2. Employee productivity increases when:
A comfortable employee is able to put work before their wardrobe choices.
Working from home grants employees a chance to better schedule family obligations.
Employees use the time formerly spent in traffic to further their career goals.
Members of the workforce choose a working environment that best meets their needs and the requirements of their individual department.

3. By choosing to hire a workforce that telecommutes, Human Resources is given a chance to widen their talent pool:
Remote workers can be hired from other parts of the state, country or around the globe.
Team members are contracted on a per-project basis, without the need for paid relocation.

Communications is key

Most remote workers find that they communicate with their fellow team members primarily through digital means. When a meeting or conference does take place on a continual basis, it is likely to be accomplished using nothing more than a smart-phone or old-fashioned “land-line” telephone. With this in mind, it is no wonder that corporations find that an investment in up-to-date communications technology pays off handsomely.

Telecommunications experts can be hired on a remote basis too.

An excellent example, concerns the hiring of field engineers who perform much needed corporate tasks from afar. Experienced telecom workers trained in the latest telecommunications advancements, need not work entirely from corporate headquarters. They can be hired selectively and economically with the assistance of a website like www.fieldengineer.com.

This hiring endeavor operates in a fairly simple manner. The website operates an online platform that brings together businesses searching for well-trained Field Engineers. It additionally gives experienced Telecom Field Engineers a chance to find corporate organizations who require their unique services.

Jobs are posted online. Bids are then actively and enthusiastically entered in accordance with each posted assignment. Corporate hiring departments then evaluate, review and negotiate with their chosen Field Engineer. Businesses not only have an opportunity to hire the best person for the job, but are able to track and approve projects while they are in progress.